Candidate Experience Chatbot Case Study

National UK delivery company, Yodel tackle large volumes of hires (over 5,000) across the year and receive 5,500 applications per week over peak times. In dealing with such high volume hires, Yodel found it increasingly difficult to deliver a candidate experience equally across the whole recruitment journey and needed a solution to free up the resourcing team to focus on more value-add activities. In addition, Yodel wanted a solution that was efficient, increased their capability to provide a positive candidate experience and helped achieve high quality of hire.

Working with Meet & Engage Yodel implemented various chatbots at key stages of the recruitment journey to automate parts of the process and save days worth of time for the resourcing team, all while maintaining a high-quality candidate experience for every candidate.

This case study will cover:

  • Yodel’s ‘match-me’ bots and how they integrate seamlessly with the Yodel careers website
  • Yodel’s ‘screening’ bot and the process that it follows
  • Integration of the chatbots with Yodels ATS and creative partners
  • The results one month after implementation
  • How Meet & Engage worked with Yodel to develop a tailored solution
  • How Yodel measure and use their candidate experience data using the chatbots
DOWNLOAD

SUBSCRIBE TO
MEET & ENGAGE INSIGHTS

SIMILAR INSIGHTS

What Our Clients Say

The chat opened up a new communication channel for our candidates with thousands of unique users, a contributing factor to improved Team Responsiveness ratings in our candidate experience surveys.

Joe Mongon

Virgin Media Operations Manager, TMP