The rise of chatbot solutions has transformed a simple information storage and retrieval system into a conversational experience across the world wide web. A website chatbot means the user doesn’t have to rely on human agents being available, or a websites’ navigation being sufficiently transparent to easily find relevant information.
But for every success story surrounding these nifty web bots, there’s often a disaster story too. So are these chatbots right for resourcing? How you can you decide which one may be a good fit?
We’ve compiled our thoughts and research into this short eBook, featuring notes from technologist Pip Wright, a case study type look at chatbot success in the industry and detail into the in’s and out’s of chatbots for resourcing.
In this eBook, you’ll find:
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