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How Police Now Implemented Candidate Experience Chatbots and Live Chat to Modernise its Recruitment Process

Police Now is an independent social enterprise working with over 30 forces – throughout England and Wales – to find outstanding police officers and detectives.

Becoming a police officer is a complex process of selection and vetting and Police Now wanted to ensure a great candidate experience.

Working with Meet & Engage, Police Now implemented a FAQ chatbot to automate parts of the exploratory process which hands over to 1-2-1 Live Chat. The team also run regular group chats, to inform and support candidates throughout their recruitment journey.

This case study will cover:

  • Police Now’s FAQ chatbot and how it hands over seamlessly to 1-2-1 Live Chat
  • The use of plugins to create a stronger candidate experience
  • The results
  • How Meet & Engage worked with Police Now to develop a tailored solution
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