Careers Service Case Study

With over 15,000 students spread across five different campuses, the Careers & Employability Services team at the University of Bedfordshire had the challenge of how to provide students with easy access to their services.

With pop-up events going some way to solve the problem, they knew they also needed a digital solution to help manage their interactions with students.

This case study will cover:

  • How digi drop-in sessions allow students quick and easy access to the Careers team on a 1-2-1 basis.
  • Group chats being used to host online workshop sessions
  • How live chat has helped to engage and connect with their alumni audience
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Testimonial

The 121 chats allow prospective students to ask us multiple questions and get the answers they want there and then. We have found that they are also more open in their questions to us.

Felicity Lawrence

Senior International Office

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