Police Now Case Study

Police Now is an independent social enterprise working with over 30 forces – throughout England and Wales – to find outstanding police officers and detectives.

Becoming a police officer is a complex process of selection and vetting and Police Now wanted to ensure a great candidate experience.

Working with Meet & Engage, Police Now implemented a FAQ chatbot to automate parts of the exploratory process which hands over to 1-2-1 Live Chat. The team also run regular group chats, to inform and support candidates throughout their recruitment journey.

 

This case study will cover:

  • Police Now’s FAQ chatbot and how it hands over seamlessly to 1-2-1 Live Chat
  • The use of plugins to create a stronger candidate experience
  • The results
  • How Meet & Engage worked with Police Now to develop a tailored solution
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Using group chat meant that we were able to reach some of the influencers who don’t usually have the opportunity to engage directly with Capgemini when the young people in their care are making career decisions.

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