Police Now Case Study

Police Now is an independent social enterprise working with over 30 forces – throughout England and Wales – to find outstanding police officers and detectives.

Becoming a police officer is a complex process of selection and vetting and Police Now wanted to ensure a great candidate experience.

Working with Meet & Engage, Police Now implemented a FAQ chatbot to automate parts of the exploratory process which hands over to 1-2-1 Live Chat. The team also run regular group chats, to inform and support candidates throughout their recruitment journey.

 

This case study will cover:

  • Police Now’s FAQ chatbot and how it hands over seamlessly to 1-2-1 Live Chat
  • The use of plugins to create a stronger candidate experience
  • The results
  • How Meet & Engage worked with Police Now to develop a tailored solution
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What Our Clients Say

By integrating the Meet and Engage platform with our CRM system we can tailor the student journey linking in chat at critical stages.

Rob Harding

Head of Marketing Communications

Testimonial

We have been blown away by the success of the chats for experienced hires. Really impressed with the levels of engagement and the quality of the questions.

Kat Fox

Recruitment Marketing Consultant

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