Niche Role Engagement Case Study

When you are looking to recruit for a particularly niche role, does live chat still have a part to play?

It did so for National Trust (who incidentally picked up numerous awards for this campaign) when they needed to recruit their Director of Curation & Experience. They had identified and targeting their audience via social media but what do you do with them then? Invite them to a group chat with the Director General of the National Trust of course.

This case study will cover:

  • Using live chat to engage specialist experienced hire roles
  • Providing an authentic and personal approach to the often formulaic recruitment process
  • Incorporating live chat as part of an innovative social media campaign
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What Our Clients Say

We’ve found people are more comfortable expressing themselves on live chat, much more so than they are by phone, and as a result they ask all manner of questions.

Natasha Cresswell

Admissions & Enquiries Manager